FAQs

General FAQs

Q.How do I open an account?

 Q.Is there a minimum hire period?

 Q.What if I only want to hire an item on a short term basis?

Q.What information do I need to provide?

 Q.How is the unit delivered?

Q.What if there are concerns about the site?

Q.How do I off hire the unit?

Q.What are your payment terms?

Q.What if I decide to purchase the unit currently on hire?

 Q.Who is responsible for maintenance of the unit on hire?

 Q.Who is responsible for insuring the unit?

 Q.Can I pay by card over the phone?

Container FAQs

Q. What are storage containers?

Q. How heavy are the storage containers?

Q. How is a storage container constructed?

Q. How secure are the storage containers?

Q. Can you put a storage container anywhere?

Q. Do I need planning permission for a storage container?

Q. What should I put underneath the storage container?

Q. If we rent storage containers, can we buy them at a later date?

Q. If we purchase storage containers, will you buy them back at a later date?

Q. Can storage containers be selected so we know exactly what we are buying?

Q. Do we have a choice of colour?

Q. How and when do we pay for the storage container?

Q. Do the storage containers have a problem with condensation?

Q. What maintenance do I need to carry out?

Q. What about delivery?

 

How do I open an account?
All new customers are required to complete a New Account form as we do carry out a credit check prior to acceptance of your order. All new customers are required to pay the first four weeks hire and transport to and from site on their initial order. Any subsequent orders can be placed straight onto the account.

Is there a minimum hire period?
Yes our terms and conditions state a minimum hire period of four weeks.

What if I only want to hire an item on a short term basis?
We can supply a quote for short term hire on request.

What information do I need to provide?
Full delivery address including Post Code.
A site contact name and telephone number.
Completed site assessment form to assist with delivery detailing any site issues and information on any overhead cables.

How is the unit delivered?
We have our own fleet of rigid flat bed vehicles fitted with lorry loaders, ranging from 19 to 45 tonne capacity. (Hiab) Our operators are all experienced and fully trained.

What if there are concerns about the site?
We are prepared to undertake any site visits we think are necessary based on the answers on the site assessment form. Or we are able to receive digital photographs or plans via e-mail.

How do I off hire the unit?
Just telephone our hire desk and arrange for a suitable collection date, we do require at least three working days notice prior to termination of hire. Hire will be charged up until and including the collection date (subject to availability).

What are your payment terms?
Payment terms are 30 days.

What if I decide to purchase the unit currently on hire?
Give our sales team a call and they can provide you with a purchase price for the unit on hire.

Who is responsible for maintenance of the unit on hire?
You are responsible for keeping the unit clean and maintaining good condition. We do however have a small maintenance team who will repair and maintain the unit against day to day wear and tear. Should you require this service, please call the office and we will arrange for someone to visit as soon as possible.

Who is responsible for insuring the unit?
It is the hirer’s responsibility to insure the unit.

Can I pay by card over the phone?
Yes, we take all major credit and debit cards.

What are storage containers?

 The storage containers that we supply are steel shipping containers manufactured to a very high specification out of high tensile steel, making them not only strong and very secure but capable of surviving in extreme conditions. These design qualities ensure that our steel containers are ideal to use for storage.

How heavy are the storage containers?

Empty Tare Weight:
20 foot storage container 2.25 ton or 2200kg
40 foot storage container 4 ton or 3950kg

How is a storage container constructed?

Standard ISO freight containers are designed to withstand the rigours of marine transportation and are constructed with a high tensile steel rigid framework, with corrugated steel walls and doors. Internal floors are treated timber, 27mm thick, mounted on steel cross members. Double doors are fitted to one end of the storage container, retained by 4 full height locking bars all fitted with lockable handles.

How secure are the storage containers?

Storage containers are very secure and virtually vandal proof. As standard our hire fleet and new build containers are fitted with a steel ‘Lock Box’ to the doors. Our ‘Lock Box’ is designed to accept our high security container padlock, and protect the lock from being tampered with. The padlocks we supply fit into our lock boxes with ease.

Can you put a storage container anywhere?

We use ‘Hi-ab’ lorries fitted with their own crane to deliver the storage containers. Our drivers require a hard core ground to the delivery site and the crane sets down the storage container from the side of the vehicle. Therefore we need approximately 20’ width to facilitate the offloading and there must be no overhead cables or overhanging trees in the way.

The delivery truck will be a minimum of 36’ long by 8’6” wide plus wing mirrors. With the storage container on the vehicle the height will be approximately 15’ and when the crane is extended to its full height this will be approximately 25’.

If you are not sure about your site then simply send us a drawing with the dimensions and we will check that delivery is possible.

We can get a storage container almost anywhere within reason. All our storage containers have specially designed corner castings for lifting and positioning, and the majority of 8ft, 10ft and 20ft containers have forklift truck pockets.

Do I need planning permission for a storage container?

Storage containers are non-permanent so in most cases not. However, it is worth checking if the storage container is going to be on a residential area, near a road junction, or likely to cause complaints from neighbours. We recommend that you check with your local planning authorities.

What should I put underneath the storage container?

Storage containers should be placed on level ground to avoid any difficulty in opening and shutting the container doors. Our drivers can help with the positioning, however it is the buyers responsibility to ensure that the ground is adequately prepared and that you have the materials to make the storage container sit level. Examples of these are railway sleepers underneath the storage container or a concrete paving block under each corner.

If we rent storage containers, can we buy them at a later date?

Providing that we know in advance that a buy option may be required this can be arranged.

If we purchase storage containers, will you buy them back at a later date?

Yes, the price will be subject to the market value at the time and transport costs to collect the storage containers.

Can storage containers be selected so we know exactly what we are buying?

Yes, storage containers can be inspected and selected prior to purchase. We ask for 24-48 hours notice in order to make the arrangements.

Do we have a choice of colour?

Yes, storage containers are available in various colours and we can externally repaint containers matched to BS and RAL colour codes.

How and when do we pay for the storage container?

You can pay for a storage container by a variety of methods including cash, company cheque, credit card, debit card or BACS. When hiring a storage container the first payment required for new customers is the first four weeks container rental and the delivery and collection charges. These must be received prior to release of the container(s). Thereafter, you will be invoiced on a monthly basis.

Do the storage containers have a problem with condensation?

As with any enclosed space condensation can be an issue. To combat this the majority of our containers are fitted with vents. However, if you are using the storage container to store sensitive goods we recommend that you hire one of our newer containers or look into the optional extra of providing insulation to the walls and ceiling of the container. It is also a good idea not to lean or stack sensitive goods directly against the walls of the storage container.

What maintenance do I need to carry out?

Steel storage containers are very robust and require little or no maintenance but it is a good idea to ensure the doors are kept in good working order. Therefore, we recommend that you grease the door hinges and locking bars at regular intervals.

What about delivery?

Once an order has been placed, you will be assigned a dedicated account manager, who will contact you to confirm the order and arrange delivery. To read more visit the delivery page.